Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unopened, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@restorativelongevity.com. Returns must be approved before being sent back.
Return address:
Restorative Longevity
715 Discovery Blvd #306
Cedar Park, TX 78613
United States
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us at support@restorativelongevity.com for any return-related questions.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and work to make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Opened or used supplements
- Perishable goods
- Custom or personalized products
- Gift cards
- Sale items
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions about a specific item, please contact us before purchasing.
Exchanges
The fastest way to receive a different item is to return the original item (if eligible). Once the return is approved, you can place a separate order for the new product.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund was approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at support@restorativelongevity.com.